How do I add additional contacts to my account?

It may be the case that you would like to authorise additional colleagues or employees from your organisation to be able to speak to CWCS about your service. You can do this by clicking “New Contact” on the left hand side of your Client Area home screen. This will lead you to a page requesting the information for the additional contact you would like to add. If you would like to generate them their own login credentials, please tick “Activate Sub-Account” which will bring up the options for this. Please pay special attention to the “Sub-Account Permissions” section as this will allow you to configure the level of access your additional contact has. For example, if you have a third party Web Developer, you may want to grant them the ability to raise and view tickets with our Support Team, but you may not necessarily want them to have access to your invoices and billing information, or the ability to modify your master account.

How do I change my address/phone number?

When you log in to the Client Area you will see a box on the left entitled “Your Info”. Click on the green Update bar and this will take you to a screen where you can update most of your details. If you need to change something that is not listed here, please contact Customer Services on 0115 740 1234 for further assistance.