How do I pay?

For the peace of mind that your services are always paid for automatically on time, you can now set up a Direct Debit within your Client Area by going to Billing > Manage Direct Debit. You can also set up a recurring Card Payment by going to Billing > Manage Credit Card, and saving your card details. If you prefer to manage your invoices manually, you can pay online each time one is received by logging in to your client area and clicking the “Invoices” box. This will list all of your invoices, and unpaid invoices will also show at the top of the list.

What payment methods do you accept?

We accept payments by Credit Card, Debit Card, Bank Transfer, Direct Debit and PayPal*

*PayPal by request only. Please contact our billing team for further details on making PayPal payments.

How do I update my payment details?

If you have saved card or bank details in your Client Area, you can change these at any time by going to Billing > Manage Direct Debit or Billing > Manage Credit Card. In the case of changing Direct Debit details, please ensure you do this a minimum of 7 working days before your next billing date to ensure there is no disruption to your payment schedule.

What is this invoice for?

If you have received an invoice for a product or service you do not recognise, please contact us on 0115 740 1234 to discuss this further.

What should I do if I can’t pay?

If you are in financial difficulty and are struggling to pay, the most important thing to do is to let us know. We understand that money worries are stressful, and we are here to help. We will do all we can to work with you to find a solution. However, please don’t ignore payment reminders, as this may result in legal action being taken against you or your business.

I’m being chased for a payment I’ve already made. What should I do?

If you have made a payment recently but have still received a reminder, the likelihood is that you have received an automated email that you can disregard. This would generally be for payments made via BACS, as it can take up to 48 hours for the payment to show on the account. However, for peace of mind, or if reminders continue, please contact our billing team on 0115 740 1234 to discuss further.