A recent security upgrade in our billing system has altered the way users and contacts work. Previously, all additional accounts were created as contacts, which could login to the client area and perform various functions based on their assigned permissions. The recent change has split these contacts into two separate groups consisting of contacts and users.
Contacts are now unable to login to the client area, but can still receive notification emails based on the selected preferences.
Users are able to login to the client area and can perform various functions based on their assigned permissions. These are essentially what contacts were before the upgrade.
All previous contacts who had a password set to access the client area under your account should have been migrated over to users. If this is not the case and a contact is no longer able to access the client area, the main account holder will need to follow the below instructions:
- Login to your client area at https://order.cwcs.co.uk/billing
- Under your user menu navigate to Contacts.
- Select the specified contact.
- Delete the contact.
- Under your user menu navigate to User Management.
- Enter the new users email address to invite them to use the client area. They can be granted all permissions or a specific set of permissions can be specified.
Once the invite has been accepted, the new user will be able to login to the client area and perform any functions assigned to them under their permissions.
If you require any assistance, please do not hesitate to raise a ticket with our customer services department (https://order.cwcs.co.uk/billing/submitticket.php).